FREQUENTLY ASKED QUESTIONS

Some of our most requested information is below. If you still have questions please reach out to our support team directly.

ORDERS

WHEN WILL MY ORDER ARRIVE?
Each one of our fine art prints takes approximately 3-6 business days (3-10 for USA and UAE) to print, mount, frame, ship and deliver. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?
No, we do not include an invoice with your order, just a branded packing slip. Our fine art prints make great gifts. We also offer GIFT CARDS if you’re unsure of what to choose for that special someone.

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in then visit our contact page for further assistance so we can help. Please always be sure to take photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

DO YOU OFFER EXPEDITED SHIPPING?
We do not currently offer any expedited shipping options.

MY ORDER IS LOST, WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received, it please let us know as soon as possible and we will track it down.

ARTWORK

CAN I FRAME THESE PRINTS MYSELF?
Technically yes. However, the only presentation that has a removable print are the framed and mounted prints. Our frames and mounts are very high quality, using conservation grade mounts and hand-stained solid ash-wood frames finished with a specialist wax to accentuate the grain, they're then mounted behind our revolutionary anti-reflective "moth-eye" glaze. It would be a shame to lose such a high quality product crafted with amazing workmanship.

CAN I MAKE ANY CUSTOMISATIONS TO THE FRAME FOR A SMALL FEE?
Unfortunately we are unable to make any customisations at this time.

WHAT ARE YOUR FRAMES MADE FROM?
The frames for our mounted and framed prints are hand made from quality solid Ash wood, milled with simple clean lines and presented with a satin finish. The professional artist stretcher bars used for the inner frames on our stretched framed canvas is made using 38mm solid knotless wood, the outer floating frame is handmade by specialist canvas framers using 53mm deep solid Ash wood. It's also worth noting that all frames are made from FSC certified wood, ensuring a long-lasting and high-quality product.

WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?
Each of our frames comes ready to hang with wall fixings that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.

ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?
On occasion we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.

ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our prints that arrive within the mounted and framed presentations are printed on slightly textured, museum-quality paper with a heavy 250 gsm/ 110 lb paper weight, perfect for fine art, designed to last for years without losing its original beauty. Our matte paper is uncoated and natural white (off-white). With alkaline paper-making technology, this paper is acid-free, meaning the pH of the pulp that is used to form the paper is above 7 (neutral). The paper is also buffered with an alkaline reserve, such as calcium carbonate, to neutralise acid compounds absorbed from the atmosphere or formed through natural ageing. This ensures that your print will last many years without any yellowing or discolouration. Our print is free from, or low in OBA (optical brightener additives). This ensures that the natural white colour of the paper remains consistent under different lighting conditions. In contrast, the colour of papers that contain optical brighteners can shift depending on the light source. Additionally, the color of OBA-free paper remains more consistent over time so that you can enjoy the artwork for years without any shifts. We also use FSC-certified paper or equivalent certifications depending on availability. It’s better for the people and the planet.

DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
At MiaVitti, we prioritise the preservation and presentation of our artwork with the utmost care and consideration. That's why we exclusively use high-quality glass for our framed art pieces. While acrylic may be an alternative option for some, we believe that glass offers unparalleled clarity and longevity, ensuring that your artwork maintains its vibrancy and beauty for years to come.

Glass provides a crystal-clear viewing experience, allowing you to fully appreciate the intricate details and colours of each piece. Additionally, glass is less prone to scratching and yellowing compared to acrylic, guaranteeing that your artwork remains pristine over time.

By choosing glass for our framed artwork prints, we uphold our commitment to delivering exceptional quality and craftsmanship, ensuring that your investment brings joy and inspiration for generations to come.

RETURNS & CANCELLATIONS

WHAT IS YOUR RETURN POLICY?
We offer a 30-day return policy for risk-free ordering. If you're not satisfied with your artwork, our friendly customer service team is here to help. Additionally, every piece of wall art at MiaVitti comes with a lifetime warranty for your peace of mind.

CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
Of course, but please note all transit costs, to and from, will need to be covered by the sender (the customer).

CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made prior to the artwork being shipped for us to issue either a refund or change of artwork. As mentioned above, unwanted items can be returned for a refund or replacement for up to 30 days from the date of delivery, however, shipping costs from the point of initial shipment from us will be at your expense.

WORK WITH US

DO YOU OFFER A TRADE PROGRAM?
Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.